Manual Lowes Transport Managers and Operators Handbook 2012

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Incorrect, Dave. Haven't you seen their TV ads offering installation services??

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The contract is between the customer and Lowe's for the flooring installation. However, Lowe's also has a contract with the subcontractor. And you can bet your ass that they ding the subs for every little complaint the homeowner has. Homeowner's do not bother to read their contract with Lowe's. Installers are not responsible for cutting doors. Some will do it for an additional charge - the customer is given the opportunity to call the store and give their credit card info to pay for it and their doors can be cut.

Lowe's Transport Manager's and Operator's Handbook 2013

Also, the same with removing items from china closets, curio cabinets, closets, book cases -- installers are NOT responsible for moving these items!! Installers install carpet, they are not moving companies!


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So people, pack up your knick knacks and dishes, move your shoes and clothing from your closets, pack up and move your books from the book cases. You hired professionals to install your flooring, not spend their valuable time packing up your crap. Also in the contract it specifically states installers do not move electronics, i. The reasons for this are obvious. So if you can't move it, find someone who can move it for you before you are scheduled to have your flooring installed.

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Also in the contract -- installers do not move pianos! Again, if you cannot move this yourself, find someone who can do it for your!! Shaver , 26 Jan am. No Lowes does not install anything but the sale and installation is all priced and contracted through Lowes. Sales people promise the sun and the moon to these customers. They are unknowledgable about what they sell and have no idea what the installer is able or not able to do.

This does not stop them though from telling the customer anything just to make the sale. When the installer goes to do the measurement he has to be the bad guy and disperse all the misinfo. It is not the salespeople's fault. They are undertrained and underpaid. The installer is the one who actually sells the job and should get a piece of the comission.

You would assume wrong and obviously know about as much as the rest of the salespeople know at Lowes. I will say that most of the salesfolk are uninformed and underpaid.


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  • The subcontractor of course is accountable to Lowes for a botched job but the customer would pursue Lowes. Our company always leaves our business card with the customer and if they call us first we would prefer to fix a problem before it went back to Lowes because we are professionals and stand behind our work. We also have an interest in customer satisfaction. Anonymous Coward , 26 Jan pm. While you are partially correct in your remedies Dave, however, Lowe's as well as an independent contractors complete installs.

    Lowe's supervises all installations as well as backs their work with a 1 year hassle free labor warranty. Consumers do sign a contract with Lowe's Companies, and are always encouraged to read the contract in it's entirety asking questions when they do not understand something. Lowe's always directs customer's that if they have an install issue to contact the store where they purchased the install and product.

    Lowe's will then contact they installer to correct any issues that have been indicated by the customer. Anonymous Coward , 6 Sep am. Anonymous Coward , 14 Sep am. Old post I know.

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    But I work at lowes and all contractors are lowes approved and lowes takes responsibility for them. But lowes does suck. I Am a lOw level manager but I can honestly say I do almost all of my shopping at home depot. Sorry but you are wrong about Lowes not being responsible.

    Lowe's Transport Manager's and Operator's Handbook 2012

    The contract to installwhatever is between Lowes and the customer, not the installer and customer making Lowes legally responsible for satisfactorily completing the contract. If their is a problem, the homeowner goes to Lowe's not the customer for satisfaction. If the job is bothched so badly that legal avenues are required, you can bet that Lowe's name will be at listed first on any lawsuit. Then they should stop hiring lousy low-bidding contractors to do the work.

    Too many times I've heard in store meetings how the manager claims to have saved the day helping out a customer who wasn't happy with the contractors work by doing such and such. Never once have I heard him admit the many times customers have been ignored. When you deal with customers on a daily basis you have a lot of them venting to you when you are helping them. If they can't find good contractors they should stop offering installations.

    Yes, they would lose a ton of money but if they aren't willing to back up the contractors work all they are doing is hurting themselves because customers only see Lowe's, not the "independent contractor" who did the work.

    If a customer slips and falls on a piece of plastic from one of the bundled pallets that was left by an employee they don't go and sue the employee, they sue Lowe's. This is the same case with the contractors they hire. I've seen good contractors dropped and exchanged for terrible ones. Then again, that's the Lowe's way.

    They have a lot of terrible employees who do nothing but text on their phones and hang in groups chatting with each other while ignoring customers and nothing happens to them. But, the hard workers are expected to pick up their slack. Customers are starting to see this, at least at my location and are getting fed up with the way these managers are running the store and caring less about the customer satisfaction they claim to stand by.

    Bottom line: Don't send a contractor to do your installations if you aren't going to stand by their work. People pay good money for installations. The least they can get is what they paid for, the first time, not second, third or none at all. Lowe's if falling apart and hanging themselves by having less full time staff and throwing new employees into the fire to train themselves. They claim to have training but it has nothing to do with the real world. And don't even get me started on their very 80's computer ordering system. HD runs rings around them when it comes to doing special orders.

    Enough of my ranting. What kind of ordering system are they using? Is there cash register system up to date? D Bruce , 1 Nov am. Yes lowes is responsible, they are the general contractors. They do subcontract everything, but the final responsibility still falls with them. That's the bad thing about dealing with big box retailers Great at selling low cost merchandise, but not so great at being contractors.

    The fact that they hold a license inane states is not very impressive, this means that someone, somewhere in the company had past the testing required. In most cases this phantom person is nowhere to be found.